Police, Communications Operator
Job Title Code
Salary Range (Full-Time)
$2,750.00 mo. -$3,162.50 mo. (dependent on experience and other considerations)
Responsible for receiving emergency and non-emergency calls from a variety of DCCCD sources, i.e., district telephones, cell phones, radios, etc. and dispatches those calls to appropriate campus police and/or off-campus emergency response agencies.
Required Knowledge, Skills & Abilities
Ability to think and act promptly in emergency, complex or difficult situations; define problems, collect data, establish facts, and draw valid conclusions; takes or suggests appropriate course of action. Effectively interprets laws and regulations, making decisions, maintaining composure and working effectively under stressful conditions. Ability to deal with irrational situations where the outcome is unpredictable. Ability to cope with situations firmly, courteously, tactfully and with respect for others. Applies knowledge related to policies and procedures in determining course of action and stays up-to-date on best practices, incorporating knowledge into all work assignments and procedures. Ability to coordinate and direct numerous activities simultaneously without confusion; provides rapid response to DCCCD law enforcement or other emergency agencies, i.e., police, fire, ambulance. Ability establish and maintain effective working relationships with a diverse, multicultural DCCCD network community, internal and external to the district. Able to multitask and adapt to changing work environments, work priorities and organizational needs. Possesses strong problem-solving, analytical, time management and communication skills. Provides onsite technical support by preparing log sheets of all incoming and outgoing calls and radio traffic; records Department of Public Safety (DPS) reports and case numbers. Performs a variety of routine clerical duties in maintaining official records of a dispatch center, i.e., enter, update, and retrieve information from computerized data system; maintain recorded details of telephone calls/radio dispatches, and messages. Effectively transmits instruction and information through clear, concise verbal communication. Maintains and protects the privacy and confidentiality of information and material. Strong knowledge and experience in providing effective customer service.
Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, computers, calculator, copier, and fax machine. May be required to lift or move materials and equipment weighing up to 50 pounds. Some crawling, reaching, handling, sitting, standing, pushing, bending, crawling and pulling. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Knowledge and Experience
Graduation from high school or equivalent. Successful completion of the Texas Law Enforcement Telecommunications System (TLETS) training. Additional TLETS training may be required as job progresses. Position may require working day shift, evening shift, graveyard shift and extended work hours to include weekends and holidays.***Will be subject to a criminal background. Some positions may be subject to a fingerprint check. ***
Essential Duties and Responsibilities
Responsible for daily maintenance of all routine and emergency “traffic” routed through the centralized police communications center; maintains the daily police dispatch duty roster. Receives incoming telephone calls regarding crimes, disturbances, fires, medical or police emergencies/non-emergency situations within the district and general public and dispatches police officers for intervention and/or assistance. Responsible for relaying daily emergency-related information such as street closings, power outages, campus closing, etc. Relay information and messages to and from emergency sites to officers and emergency response personnel or other law enforcement agencies. May maintain contact with caller until responders arrive. Obtains and relays information from the Texas Law Enforcement Telecommunications System (TLETS) for person and vehicle information, i.e., stolen vehicles, vehicle registrations, and request for traffic and criminal warrant checks on individuals. Receives and processes requests from on-duty police officers for traffic violation checks, warrant checks, vehicle registrations and driver’s license checks, Federal and State “wanted persons”, missing children checks, missing persons, and stolen properties, via an on-line connection with the FBI National Crime Information Center and Texas Department of Public Safety (DPS). Monitors telephone, radios, emergency call boxes, and alarms and dispatches appropriate police officers, response teams, and emergency equipment. Broadcasts routine radio check to on-duty police officer. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Effectively uses interpersonal, communication and diplomacy skills when interacting with individuals of different social, economic and ethnic backgrounds. Performs other duties as assigned.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.