Enrollment Services Generalist
Job no: 497855
Work type: Full-time
Location: Mountain View
Work Schedule: Monday-Friday 8:00-5:00 (Some nights and weekends)
Job Title Code
Salary Range (Full-Time)
$2,666.67 mo. - $3,066.67 mo. (dependent on experience and other considerations)
An entry level blended position responsible for duties and responsibilities within the areas of admissions, academic advising, assessment, enrollment and financial aid services to credit and non-credit students on a college campus.
Required Knowledge, Skills & Abilities
Must adhere to strict confidentiality guidelines. Ability to work as part of a team and be flexible to contribute to the success of the community campus as needed. Advanced knowledge of computer technology and software applications in order to conduct various enrollment processes. Ability to deal extensively and effectively with a wide variety of individuals requiring excellent interpersonal skills, listening skills, and communication skills. Demonstrated oral and written communication skills to interact with a wide range of individuals from diverse backgrounds. Strong knowledge and experience providing effective customer service.
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Knowledge and Experience
Associate’s degree or higher plus two years of experience in an educational environment, social service agency, or in the private business sector with specific experience in customer services in one area of student services or high school graduate plus four years of experience in an educational environment, social service agency, or in the private business sector with specific experience in customer services in one area of student services. Official transcripts will be required. ***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.***
Preferred Skills - Excellent Customer Service Skills
Essential Duties and Responsibilities
Assists students with any enrollment process information that is required. Provides a one-stop help to students with regards to admissions, enrollment, academic advising, and financial aid. Processes a variety of student applications used for such processes as enrollment, advising, and financial aid. Provides advisement to students regarding TSI (Texas Success Initiative), probation and supervision status. Maintains all relevant record keeping and tracking. Assists students in assessing academic skills, interpreting assessment results, and course selection based upon those results. Responsible for referring students for assessment. Responsible for actual registration, add/drop, and withdrawal functions, including the actual data entry into the registration system for each student advised. Provides students with a variety of information resources, i.e. courses, programs, career options, degree plan initiatives, and career services. Responsible for various administrative functions and adhering to District policies and procedures. Responsible for processing applications and transcripts for enrollment and verifies for completeness and accuracy, screens students for eligibility. Performs other duties as assigned.
Advertised: Central Standard Time
Applications close: Central Standard Time
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