Financial Aid Specialist (2 Positions)
Job no: 497393
Work type: Full-time
Location: District Office - One Main Place
Work Schedule: Monday-Friday (8:00-5:00)
Job Title Code
Salary Range (Full-Time)
$3,583.33 mo. - $4,120.83 mo. (dependent on experience and other considerations)
Assisting students and families with financial aid options and processing federal, state and institutional financial aid applications in accordance with federal, state and college regulations.
Required Knowledge, Skills & Abilities
Ability to understand and explain to others technical regulations governing student financial assistance programs. Knowledge of student financial aid awarding processes, activities and outreach programs. Excellent interpersonal and customer service skills with the ability to work accurately and must be detail oriented. Demonstrated ability to process and maintain information that can be ambiguous and highly confidential. Ability to deal effectively and professionally with students, parents and other college personnel, frequently regarding sensitive and confidential financial matters. Ability to defuse difficult, angry, or emotional situations with students and/or parents. Knowledge of department and college policies, procedures, and practices with the ability to answer work related questions; and/or interpret and apply these guidelines correctly in various situations. Ability to plan, organize, and implement assigned responsibilities. Skill in researching regulatory information and resolving complex financial questions.
Demonstrated proficiency using standard office software applications and student information and database systems. Effective telephone and communication skills including writing, oral and listening skills using tact and diplomacy, working with a diverse audience.
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Knowledge and Experience
Bachelor's degree or higher plus three years’ experience in student services and/or customer services or Associate’s degree plus five years’ experience in student services and/or customer services or High School graduate or equivalent plus seven years’ experience in student services and/or customer services. Official transcripts will be required. ***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.***
Essential Duties and Responsibilities
Provide guidance and support to a variety of program areas such as assisting with loan default aversion, financial literacy, training, awards management, and quality assurance to ensure compliance with federal, state and local student assistance programs. Ensure that the DCCCD follows the laws, regulations and guidelines established both internally and externally. Review, analyze and process loan applications and award federal, state, and institutional funds. Apply federal and state financial aid rules and regulations when assessing applications and funds. Responsible for staying abreast of the changing laws and regulations to maintain District compliant. Maintain solid working relationships with students and staff in a multi-cultural environment. Answer inquiries from students and others regarding the status of an individual or various aspects of financial aid programs such as basic program information and proper completion of financial aid applications. Responsible for advising delinquent borrowers, endorsers and co makers whose accounts are delinquent. Counsel borrowers on all available repayments and deferment options that can resolve delinquency to ensure future timely payments and assist in reducing the cohort default rate. Researches issues and recommends solutions within appropriate channels. Responds to issues from financial aid information call center agents and financial aid advisors. Must have strong verbal and written communication skills as well as interpersonal skills to support interaction with staff and/or students from diverse backgrounds. Performs other duties as assigned.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.
Advertised: Central Daylight Time
Applications close: Central Daylight Time
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