Application Support Specialist
Job Title Code
Salary Range (Full-Time)
$3,583.33 mo. - $4,120.83 mo. (dependent on experience and other considerations)
Hourly Rate (Part-Time)
$20.67 per hour
Responsible for assisting end users with the operation and functionality of software applications purchased by DCCCD. Works with various aspects of information technology systems. Responsible for analyzing and designing program/system improvements for software systems.
Required Knowledge, Skills & Abilities
Must have working knowledge/practical understanding of computer software applications and computer hardware. Must have strong customer service skills and the ability to provide technical support to students, faculty, and staff regarding software applications. In an ever changing environment, must be able to effectively work multiple projects with deadlines, adjusting for priority, to ensure assignments/projects are met and/or handled in a timely manner. Demonstrated ability to problem solve and communicate improvements for software systems. Must be able to maintain effective working relationships with individuals with diverse backgrounds, internal/external to the organization to assess user needs, obtain information and communicate in a clear and logical manner. Experience and ability to work autonomously and with others in a professional manner to achieve common goals. Must be able to investigate, diagnose and resolve system issues in accordance with documented and approved standards/procedures while maintaining data integrity within the applications. Must be able to evaluate application performance, troubleshoot problems and provide assistance to end users. Ability to provide necessary support related to current applications or other system errors. Must have excellent oral, written, and interpersonal skills to communicate effectively with individuals from diverse backgrounds. Must have strong organizational and analytical skills with accuracy and attention to details. Strong experience in providing excellent customer service and meeting quality standards.
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Knowledge and Experience
Associate’s Degree with two (2) years of related experience. Official transcripts will be required. On-call, work hours may extend beyond the normal eight hours, Monday-Friday, workday, including weekends and holidays to provide immediate support due to system failures on a 24/7 basis. *** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check,***
Additional/preferred skills: The Application Developer I acts as the key technology expert, business analyst, and reporting specialist for the offices of Access and Enrollment within the Division of Student Services. This person has proven aptitude for learning new skills and software applications, and is also detail-oriented, flexible and has the ability to manage multiple high-level ad hoc priorities, as well as routine projects. The Application Developer I has experience with database query languages and tools such as SQL.
Essential Duties and Responsibilities
Responsible for providing technical support related to various applications, system-level software, compilers, and other general computing applications. Monitors equipment to ensure systems are operating according to specifications. Analyze and resolve software issues due to malfunction of applications or software systems. Confer with the management regarding issues in data processing. Stay up-to-date with industry innovations, best practices, and resources by participating in educational opportunities and/or other professional development activities. Assists with analysis and assessment of current computer system and operations. Suggest changes in existing system or the installation of new system for efficiency purposes. Reviews and/or tests new or existing software application programs and processes. Compiles and writes documentation to describe program development and revisions. Resolves procedural questions and problems or routes to training and systems analysis staff. Interacts with diverse, multi-cultural staff, stakeholders, constituents, vendors, etc., within the DCCCD community network regarding applications or project(s) status. Provides technical knowledge related to an application or suite of applications; answers questions, resolve issues and escalate or close tickets as necessary. May train users on specific applications or upgraded systems. Ensure the execution of applications are in compliance with project guidelines, as defined by DCCCD guidelines and procedures. Prepare and maintain status reports for each project handled. Provides technical support to students, faculty, and staff regarding software applications responding via telephone and/or email, to expeditiously resolve issues, adhering to departmental processes, guidelines and procedures. Performs other duties as assigned.