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PC Support Specialist I

Apply now Job no: 496423
Work type: Full-time
Location: Eastfield
Work Schedule: Various Shifts (40 hours per week)


Job Title Code
TNC

Salary Level
N04

Salary Range (Full-Time)

$3,583.33 mo. - $4,120.83 mo. (dependent on experience and other considerations)
 
Hourly Rate (Part-Time)

$20.67 per hour
 
Business Travel


FLSA
Non-Exempt

Position Type
Staff

Position Summary
Provides analytic/diagnostic services to computer users regarding computer hardware and software problems.

Required Knowledge, Skills & Abilities
Demonstrated ability in critical analysis, problem-solving of complex software/hardware systems, troubleshoots of imagining and printing systems, desktop communications software, and customer and personal service. Ability to work under minimal supervision and duties and tasks are frequently non-routine. Ability to use and understand repair manuals. Ability to communicate effectively with individuals from diverse backgrounds. Strong knowledge and experience providing effective customer service.

Physical Requirements
May be required to lift and move materials and equipment weighing up to 50 pounds.

Minimum Knowledge and Experience
Associate’s degree or higher plus one year of experience in a computer related field or graduation from high school or equivalent plus three years of experience in a computer related field. Official transcript will be required. Bachelor's Degree preferred. Knowledge of ITIL-based practices. Highly customer service focused and attentive to detail. Be able to work with moderate supervision and have a proven track record of technical troubleshooting. Be able to work in a diverse and fast paced environment. General knowledge of IT security best practices. Preferred work experience in a secondary or post-secondary environment. Moderate experience with application systems such as Microsoft SCCM, MalwareBytes, Adobe Cloud, Office 365, Norton Ghost. Scripting skills in Python or PowerShell a plus. Knowledge of Apple and Linux based operating systems a plus. *** Will be subject to a criminal background check.  Some positions may be subject to a fingerprint check. ***

Essential Duties and Responsibilities
Provides technical assistance in answering questions and resolving computer hardware/software problems in person, via telephone, or using remote assistance. Troubleshoots and repairs simple network connectivity issues and refers more complex issues to location network specialists and/or district network technicians. Installs, configures, maintains, and repairs software/hardware, desktops and laptop PC’s and peripherals such as printers in a relevant operating system environment. Removes old equipment and performs data migration to new machines as needed. Provides comprehensive technical assistance and initial training to computer users. Participates as a team member in planning, developing and implementation of new network systems and revisions/updates to existing systems. Provide guidance/work direction to related staff and/or serves as a project leader for particular systems projects. Maintains an inventory of installed software and software licensing compliance. Some positions may order, stock and maintain inventory of equipment replacement parts and supplies based on cost guidelines provided by supervisor. Provides system access support. Provides system support services for location wireless network and/or laptops. Evaluates package software or hardware solutions from third party vendors; evaluate and test; recommend acquisition and/or alternative solutions; coordinate acquisition/installation. May develop and maintain user documentation. Maintains log of all repairs and services performed. Set up computer stations for registration. Some positions will serve as the location telephone coordinator depending on location. Performs related duties as assigned.

Advertised: Central Standard Time
Applications close: Central Standard Time

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