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PC Support Specialist II

Apply now Job no: 496350
Work type: Full-time
Location: Cedar Valley
Work Schedule: Various Shifts (40 hours per week - some nights & weekends)


Job Title Code
TND

Salary Level
N05

Salary Range (Full-Time)

$4,416.67 mo. - $5,079.17 mo. (dependent on experience and other considerations)

Hourly Rate (Part-Time)

$25.48 per hour

Business Travel
 
FLSA
Non-Exempt

Position Type
Staff

Position Summary

Functions at a specialist level providing analytical/diagnostic services to computer users regarding computer hardware and software problems. Participates in needs assessment discussions and makes recommendations on specifications, configuration, placement and usage of microcomputer equipment and local and wide area networks. Provides additional support in systems and end user training as assigned. Works under minimal supervision and duties and tasks are frequently non-routine and is able to resolve most questions and problems.


Required Knowledge, Skills & Abilities
Demonstrated ability in critical analysis, problem-solving of complex software/hardware systems, troubleshoot of imagining and printing systems, desktop communications software, and customer and personal service. Ability to use and understand repair manuals. Intermediate knowledge of server capabilities and maintenance. Strong interpersonal skills. Ability to communicate effectively both verbally and in writing with a wide variety of external professionals and in-house staff from diverse backgrounds. The ability to provide quality customer service.
 
Physical Requirements

May be required to lift and move materials and equipment weighing up to 50 pounds.


Minimum Knowledge and Experience

Associate‚Äôs degree or higher plus two years experience in a computer related field or graduation from high school or equivalent plus four years of experience in a computer related field.  Official transcript will be required.  *** Will be subject to a criminal background check.  Some positions may be subject to a fingerprint check. ***


Essential Duties and Responsibilities

Maintains a high degree of technical expertise in the operation, applications and updates for software and hardware in order to assist workgroup in acquisitions and optimum usage of District supported systems.  Provides support and acts as a resource person answering questions and solving complex problems for individual users. Provides technical assistance in answering questions and resolving computer hardware/software problems in person, via telephone, or using remote assistance.  Assists in the planning, developing and implementation of new network systems and revisions/updates to existing systems. Acts as a technical liaison with the location network specialists and/or district network technicians.  Troubleshoots and repairs simple network connectivity issues and refers more complex issues to location network specialists and/or district network technicians.  Install, configure, maintain, and repair software/hardware in a relevant operating system environment. Removes old equipment and performs data migration to new machines as needed.  Provides system access support and creates user accounts and manages access control based on DCCCD policies.  Evaluates package software or hardware solutions from third party vendors; evaluate and test; recommend acquisition and/or alternative solutions; coordinate acquisition/installation.  Provides system support services for location wireless network and/or laptops.  Maintains log of all repairs and services performed.  Performs administrative functions, proper incident logging, status updates, knowledge base updates, technical documentation required by performing job duties.  May coordinate the activities and output of fellow workers on a day-to-day basis as a work leader.  May set up computer stations for registration.   Develops and maintains user documentation.  Some positions may manage staff responsible for class/lab room setup.  Performs related duties as assigned.



Advertised: Central Standard Time
Applications close: Central Standard Time

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