Program Services Coordinator
Job no: 495913
Work type: Part-time
Work Schedule: Varies (No more than 19.5 hours per week)
Job Title Code
Hourly Rate (Part-Time)
$20.67 per hour
A senior (lead) level position responsible for providing professional case management services for a specific student population (e.g. adult students, single parents, gender related, TRIO, Upward Bound, Life Transitions, Dual Credit, etc.) Responsible for coordinating and providing specific services provided by the department to meet the needs of the specific student population served (e.g. advising, enrollment, book loans, child care vouchers, tutoring, etc.). Develops and coordinates programs involving recruitment, enrollment, and advising/course planning. Establishes and maintains partnerships with students and service providers for educational, career, and related program and service needs.
Required Knowledge, Skills & Abilities
Knowledge in conducting individual needs assessments. Advanced knowledge of computer technology and software applications in order to process registrations and to utilize specific software related to student advisement. Ability to deal extensively and effectively with a wide variety of individuals requiring excellent interpersonal skills, listening skills, and communication skills in order to convince, influence, and direct students as it relates to their academic goals. Excellent oral and written communication skills required. Ability to work extended hours beyond the regular 8:00 a.m. – 5:00 p.m. work day during heavy registration peak times. Ability to communicate effectively with individuals from diverse backgrounds. The ability to provide quality customer service.
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Knowledge and Experience
Bachelor’s degree or higher plus four years of experience in student development or academic advisement and at least one year working in the coordination of special services/activities for a special student population or Associate’s degree plus six years of experience in student development and/or academic advisement and at least one year working in the coordination of special services/activities for a special student population. Official transcripts will be required. *** Will be subject to a criminal background check and fingerprint check. ***
Essential Duties and Responsibilities
Adheres to strict student confidentiality guidelines. Provides academic advisement/planning to specific student population assigned utilizing a variety of resources provided by DCCCD, community organizations, and other colleges, universities and related organizations. Advising of students may be inclusive of one-on-one interaction, phone, and/or online advising. Interviews students to gather information to assess service needs; plans and implement special projects and coordinates a variety of department activities and services to better serve and extend existing services to specific student population served (e.g. advising, enrollment, book loans, child care vouchers, tutoring, etc.). Coordinates and provides program introduction meetings, workshops and/or seminars which include developing associated material to promote and inform as they relate to the specific student population served. Participates in recruitment activities, registration, drop/add/withdrawal functions, and coordinates new student orientations and/or orientations as they relate to the department’s purpose and services. Acts as liaison with external location personnel (e.g. provides program information packets; off-site registration, attends information sessions, etc.). Gathers and analyzes data and prepares reports related to the assigned student population caseload. Monitors specific budget allocations, including grant budgets; assists in seeking and the solicitation of grant funds to further extend services to the specific student population served. Hires, trains, supervises, and evaluates assigned staff. Performs related duties as assigned.
The successful candidate will increase the number of CTE students recruited and enrolled in CTE programs, provide intensive case management and track persistence and progress on individualized plans to graduate.
*This position is funded by grant dollars. Continuation of this position is contingent on future grant funding becoming available.
Advertised: Central Daylight Time
Applications close: Central Daylight Time
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